A behind-the-scenes story of turning early warnings into retention wins.

Customer churn is painful. Most teams react when it’s too late. But what if you could see it coming?

One SaaS company did just that with WhizReports. They built a dashboard that tracked:

• Daily active users.
• Support ticket frequency.
• Downtime incidents.
• Net Promoter Score (NPS) shifts.

When a customer’s usage dropped by 40% and NPS slipped from 8 to 5, an alert triggered. The CS team jumped in, discovered a broken integration, and fixed it within hours. That client stayed.

The result? A 28% reduction in churn in 30 days.

Retention isn’t just about product—it’s about insight. And WhizReports delivers it in real time.

Your customers are talking with their clicks. Let WhizReports help you listen.

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